Privacy Policy

Effective Date: July 1, 2026

Company: COVR Hospitality Inc. (“we”, “us”, “our”)

COVR Hospitality Inc. operates a digital hospitality staffing platform that connects independent contractors with business customers seeking temporary staffing services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our platform, you agree to the practices described below.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

(A) Contractors

Individuals who register on the platform to provide hospitality services.

(B) Business Customers

Businesses that use the platform to request or book staffing services.

2. Information We Collect

We collect only the information necessary to operate, secure, and improve our platform.

2.1 Information from Contractors

We may collect:

Identity & Profile Information

• Full name
• Email address
• Phone number
• Profile photo (if provided) 

Verification & Qualification Information

• Government-issued photo identification (for identity verification only)
• Criminal record check results (where required by clients or regulatory needs)
• Professional certifications (e.g., Food Safe, ProServe, hospitality training)

Work & Platform Activity

• Job history and assignments
• Ratings and performance feedback from business customers
• Availability and scheduling preferences
• Messages exchanged through the platform

2.2 Information from Business Customers

We may collect:

Business Information

• Business name
• Business address
• Contact person name
• Contact email and phone number

Platform Usage

• Staffing requests and job postings
• Communication with contractors
• Payment and billing history (processed through third-party payment providers where applicable)

2.3 Automatically Collected Information

We may automatically collect:

• Device and browser information
• IP address
• Usage logs and analytics data
• Platform interaction data (pages viewed, clicks, session activity)
• 
  

3. How We Use Personal Information

We use personal information for the following purposes:

Platform Operations

• Creating and managing accounts
• Matching contractors with business customers
• Facilitating staffing requests and bookings

Verification & Safety

• Verifying identity and qualifications of contractors
• Ensuring platform trust and safety
• Preventing fraud, abuse, or misuse

Communication

• Sending service notifications
• Providing booking updates
• Responding to inquiries

Payments

• Processing subscription payments via Apple App Store and Google Play (we do not directly process credit card information)

Platform Improvement

• Analytics and performance monitoring
• Improving user experience and service quality

We do not sell personal information.

4. Information Sharing

We share personal information only as necessary to operate the platform.

4.1 Between Users (Core Marketplace Function)

Contractors and Business Customers

To facilitate staffing services, we may share:

• Contractor name and profile information with business customers
• Business name and job details with contractors
• Ratings and performance feedback between parties
• Communication content exchanged within the platform

This sharing is essential to the functioning of the marketplace.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating the platform, including:

• Cloud hosting and infrastructure providers (e.g., DigitalOcean)
• File storage providers (e.g., Cloudflare R2)
• Email communication services (e.g., Brevo)
• Domain and DNS services (e.g., GoDaddy)
• App store billing platforms (Apple and Google)

These providers may store or process data outside of Canada.

4.3 Legal and Compliance Disclosures

We may disclose information where required to:

• Comply with legal obligations
• Respond to lawful requests
• Enforce agreements
• Protect safety, rights, and property
• 
  

5. Data Storage and International Transfers

Personal information may be stored and processed in Canada, the United States, or other jurisdictions where our service providers operate.

While data may be located outside Canada, we take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information only as long as necessary to:

• Operate the platform
• Maintain business and contractual records
• Comply with legal obligations
• Resolve disputes

When no longer required, data is securely deleted or anonymized.

7. Security Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Encryption of data in transit and at rest where applicable
• Access controls and authentication systems
• Role-based access restrictions
• Activity logging and monitoring

No system is 100% secure, and we cannot guarantee absolute security.

8. Contractor-Specific Privacy Notes

Contractors acknowledge and consent that:

• Identity and qualification documents may be collected for verification purposes
• Criminal record checks and certifications may be required for eligibility
• Their profile and performance may be visible to business customers
• Ratings and feedback may be shared within the platform
• 
  

9. Business Customer-Specific Privacy Notes

Business customers acknowledge and consent that:

• Business contact information may be visible to contractors when staffing services are requested
• Job postings and staffing requirements may be shared with eligible contractors
• Authorized representatives are responsible for all account activity under their business account
• 
  

10. Consent

By using the platform, you consent to the collection, use, disclosure, and storage of your personal information as described in this Privacy Policy.

Where required, we will seek additional express consent for specific types of sensitive information.

11. Your Rights

Subject to legal and contractual restrictions, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent (subject to service limitations)
• Request deletion of your account and data

Requests can be made by contacting us using the details below.

12. Third-Party Services

We rely on third-party services to operate our platform, including payment processing through Apple App Store and Google Play.

We are not responsible for the privacy practices of these third parties.

13. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Continued use of the platform constitutes acceptance of any changes.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact:

COVR Hospitality Inc.

Email: admin@covrhospitality.ca

Location: Edmonton, Alberta, Canada